The following is a list of FAQs (Frequently Asked Questions) that are continuously updated. Please call us at 1-800-225-7290 if you have any need of assistance or if none of these questions and answers help you.
Air Conditioning
1. Does the Sims 12V Air Conditioning system work on all Sims cabs?
Yes, in general terms the Sims 12V air conditioning system will work on all Sims cabs and most vehicles. The Sims 12V air conditioning system will take a similar amount of time to install on every tractor because it is a self-contained system. However, it does require power from the alternator of the vehicle. The 12V air conditioning system takes a maximum of 40 Amps, compare this to your alternator's spare current capacity.
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2. Does the Sims 12V Air Conditioning system work on non Sims cabs?
Yes, the Sims 12V Air Conditioning system does work on non Sims cabs because it is a self-contained system. The only requirement is power from the alternator on the vehicle. See "Does Sims 12V Air Conditioning system work on all Sims cabs?"
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3. Does the Sims 12V Air Conditioning system work with existing tractor vents?
The Sims 12V Air Conditioning system does not use existing tractor vents because it is a self-contained system. The only requirement is power from the alternator on the vehicle. See the question, "Does Sims 12V Air Conditioning system work on all Sims cabs?"
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4. Does the Sims Engine Compressor Driven Air Conditioning system work on all Sims cabs?
No, the Sims Engine Compressor Driven air conditioning system requires a minimum of 30-35 HP and 35 Amps. Sufficient space must also exist to mount the compressor in the engine compartment.
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5. Does the Sims Engine Compressor Driven Air Conditioning system work on non Sims cabs?
Yes, the Sims Engine Compressor Driven air conditioning system will work on non Sims cabs, provided the physical and performance requirements are met. See the Product Flyer or A/C Service Manual for specific requirements.
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6. Does the Sims Engine Compressor Driven Air Conditioning system work with existing tractor vents?
No, the Sims Engine Compressor Driven air conditioning system utilizes its own ventilation system.
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Equipment Problems
1. My wiper motor does not work or turn.
If your wiper motor does not work or turn test it with a battery charger before removing it from the cab. Check the ground connections, including the grounding of the cab to the chassis. This could save a lot of time rather than sending it back as a faulty part.
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2. There's no heat at the heater coil, what's wrong?
One possible cause of this problem is an "air lock". Try to bleed the air out of the lines.
Another possible cause is a pinched hose. Trace all the hoses to ensure this is not occurring.
A third cause is that the hose splice is on the wrong side of the water pump. This problem dissipates once the thermostat has opened. Due to how the cooling system is configured on some engines, this problem can be easily remedied or not - refer to the standard heater hook-up diagram in our documentation section.
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3. The heater does not throw heat, what's wrong?
Make sure that the fan is attached to the motor, the wiring is proper, and the fuse is good (20 Amps). Proper wiring procedures include connecting the power to the "B" terminal of the switch, connecting the orange wire to the "H" terminal, and connecting the red wire to the "L" terminal (with the body grounded).
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4. The heater is leaking, what's wrong?
Check to ensure that all of the clamps and fittings are securely fastened. If leaking continues, the core may be damaged, which is covered by a one-year warranty.
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Installation
1. What are the installation times for Sims Cabs?
Sims cabs require varying times to install on different vehicles depending on the style of the cab, the installer�s experience, and the amount of equipment that you have. Please refer to the following adobe acrobat file for some installation times: Installation Times
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Shipping
1. How long does it take to ship?
It usually takes from two (2) to five (5) business days to ship one of our cabs to you, depending on your location.
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2. What is the overall mounted height of the cab?
The overall mounted height can vary greatly with different cabs and tractors.
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3. What is the shipping weight of the cab?
The weights of our cabs very greatly. The shipping weight of most of our cabs can be found in our Sims Price List. Please click either of the following links to find out the weight of your Sims cab: American / Canadian
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Web Site-Related Issues
1. How do I create a new account with Sims?
If you've never bought from Sims before, follow this link to set up an account.
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2. I already have an account with Sims; how do I create a web login?
If you already have an account with us but would like to set up a web login, follow this link and fill out the form.
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3. I forgot my password; how do I log in to my account?
If you've forgotten your password, fill out this form.
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4. How can I change my password?
If you need to change your password, fill out this form.
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5. How do I place an online order?
You can view a demonstration of how to place an order online by clicking here.
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6. I've encountered an error with the Sims web site; how do I report it?
You can submit an error report here. Thank you for your support.
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7. What is the Sims privacy policy?
You can view our privacy policy here.
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8. Where can I find the nearest dealer?
If you know your zip code or postal code, you can locate the nearest Sims dealer to you and get directions or a phone number here.
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9. How do I apply to be a dealer?
If you don't have an account, you can apply to be a dealer while creating your account by checking the box that says "apply to be a dealer". However, if you already have an account with us, contact us to inquire about becoming a dealer.
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10. I can't log on, and I'm not receiving an error message!
In order to log on and place orders, you must have cookies enabled. Each browser is different; so, once you've determined which browser you have, you can use the following steps to enable cookies. If you continue to experience issues, please contact the webmaster.
Mozilla Firefox (1.0 final release and earlier)
- Go to the "Tools" menu.
- Select "Options".
- Select the "Privacy" icon in the left panel.
- Check the box corresponding to "Allow sites to set cookies".
- Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
- Select "Preferences" from the Edit menu.
- Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
- Under "Privacy & Security", select "Cookies."
- Select "Enable all cookies".
- Click "OK".
Microsoft Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
- Click "OK".
Microsoft Internet Explorer 5.x
- Select "Internet Options" from the Tools menu.
- Click on the "Security" tab.
- Click the "Custom Level" button.
- Scroll down to the "Cookies" section.
- To enable:
- Set "Allow cookies that are stored on your computer" to "Enable".
- Set "Allow per-session cookies" to "Enable".
6. Click "OK".
Microsoft Internet Explorer 4.x
- Select "Internet Options" from the View menu.
- Click on the "Advanced" tab.
- Scroll down to find "Cookies" within the "Security" section.
- To enable:
- Select "Always accept cookies".
6. Click "OK".
Netscape Communicator 4.x
- Select "Preferences" from the Edit menu.
- Find the "Cookies" section in the "Advanced" category.
- To enable:
- Select "Accept all cookies" (or "Enable all cookies").
6. Click "OK".
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